Need to Return a product?

To return a product at Monitoring Solutions, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our sales department at sales@wirelessmonitoringsolutions.net, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-405-205-7942
Monday - Friday: 8 a.m. - 8 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: sales@wirelessmonitoringsolutions.net

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Monitoring Solutions accepts returns on merchandise from select manufacturers within 30 days. However, Monitoring Solutions reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A FULL CASH REFUND
• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Monitoring Solutions on returned items, and Monitoring Solutions will pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Monitoring Solutions WILL COVER THE SHIPPING CHARGE
  • Monitoring Solutions
    1620 SW 89th, Suite F
    Okalahoma City/Oklahoma
    USA
    73170

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Monitoring Solutions discretion. Please be aware that specific manufacturers have more restrictive return policies.